Refund policy
Refunds and Your Rights
Change of mind
Our products are instant digital downloads. We do not offer refunds for change of mind — for example, if you decide you no longer want the guide, if you bought the wrong guide, or if you already own similar material. Please read the product description carefully before purchasing.
This does not affect your rights under the Australian Consumer Law.
Your consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
These rights apply in addition to this policy, not instead of it, and they are not limited by the fact that a file has been downloaded or opened.
When we will refund or replace
Contact us and we will put it right if, for example:
- your download link does not work, or you did not receive it;
- the file is corrupt, incomplete, or will not open;
- the guide is materially different from its description or page count;
- you were charged twice for the same product.
Where the problem is minor, we will resend or replace the file. Where it is a major failure, you may choose a refund instead.
How to make a claim
Email support@chartroompress.com with your order number and a short description of the problem. We aim to respond within 2 business days. You do not need to return anything, and you will not be charged any fee for making a claim — we cover any costs of resupplying the file. There is no time limit in this policy on claims relating to a failure of a consumer guarantee.
Contact
Chartroom Press (ABN 76 943 127 425)
Pimpama QLD 4209, Australia
support@chartroompress.com
Buyers outside Australia
We apply this policy to all customers worldwide. If the consumer law where you live gives you greater rights, those rights also apply.
EU and UK customers — cancellation right
If you are in the EU or UK you normally have 14 days to cancel a distance purchase. Because these are digital downloads supplied immediately, at checkout you expressly consent to supply beginning straight away and acknowledge that you will lose that 14-day cancellation right once the download begins. This is a right specific to EU and UK law; it is separate from, and does not limit, the consumer guarantees described above.